Terms and Conditions - India & World Tours
Dear Guest(s),
Tour Code:
___________________________________________________
We make every effort to provide
you with the best services in a pleasant, friendly, and homely atmosphere
always. We strive for your complete satisfaction to provide a safe and secure
journey to the best of our ability without any misunderstandings between your
good-selves, Rugved and the tour Leaders. We believe in forgiveness, gratitude,
positive attitude, and innovation and at times even go beyond legal formats to
ensure that all the issues of guest/s are resolved in timely and friendly
manner. The Terms and Conditions - hereinafter referred to as Terms and
Conditions given here-under and on our website, the tour registration form, any
other printed material, and Brochures, together with ‘How to book your tour’
section from the World Showcase form the basis of our agreement and
understanding with you. Rugved Tours & Guests require to follow policies,
rules & regulations, laws & orders of visiting destination and
Countries. You are requested to read, understand, and sign in acceptance all
the Terms and Conditions and the Brochure, before you register yourself /
family / friends for our tour as a 'Guest' to use our services.
Short Title,
Extent and Commencement:
i. These Terms & Conditions
shall be called RUGVED - (India & World guests)
Terms & Conditions.
ii. Terms and Conditions extend
to whole of India and World Tours organized by the Rugved Tours & Travels
Private Limited - hereinafter referred to as RUGVED
iii. Terms & Conditions shall
come in force from 1st January 2022 & It will remain in force till further
modification or amendment
I. Definitions: In these Terms
and Conditions unless the context otherwise requires
i. Brochure means World Showcase
for the respective years brought out / published by Rugved.
ii. Company means Rugved Tours
& Travels Private Limited.
iii. First day of the tour shall
start at any time - i.e., in the morning / afternoon / evening at the first
destination depending on the arrival of the respective flight / train / cruise
or any other mode of transport. The same shall apply in case of the last day of
the tour. In other words, a 'Day' shall mean a part of the day or 24 hours or
its part thereof.
iv. Force Majeure means an event or circumstance not within the
reasonable control, directly or indirectly, of RUGVED in its ability to perform
its obligations / responsibilities regarding the tour including (a) war,
hostilities invasion, act of foreign enemies; (b) rebellion, revolution,
insurrection or military or usurped power or civil war; (c) epidemic,
explosion, fire, flood, earthquake or other exceptional natural calamity and
act of God; (d) ionizing radiation or contamination by radioactivity from any nuclear
fuel, or from any nuclear waste from the combustion of nuclear fuel,
radioactive toxic explosive, or other hazardous properties of any explosive
nuclear assembly or nuclear component of such assembly; (e) riot, commotion or
disorder; (f) any act or omission of any Government instrumentality; (g) a
Change in Legal Requirements; (h) strikes, lock outs or other industrial
disturbances; and (I) abnormal weather or sea conditions including tempest,
lightning, hurricane, typhoon, rain and temperatures. (j) unforeseen
cancellation by contractors like hotel, transport, suspension of airlines,
railways, Eurostar, bus services etc.
v. Group Tours mean such tours which are carried out in groups
containing various individuals’ families and where the services provided are
like all the guest/s in that group.
vi. Guest(s) means the person in whose Name or on whose behalf
booking and/or registration is made for any of India and/or World Tours
organized by Rugved Tours & Travels Pvt Ltd.
vii. Independent Contractor means a person and / or organization
selected by RUGVED to render services including transport, hotel, air,
insurance, restaurant, sightseeing to the guest/s and / or to RUGVED.
Independent Contractor is not an employee, partner, or joint venture of RUGVED.
viii. Jain food means food without onion, garlic served at the time
of tour groups. Meals not necessarily root vegetables and provided before
sunset and may or may not be served on the table.
ix. Meal means breakfast, lunch, dinner, packed foods and / or any
other snacks (dry/wet) supplied.
x. Tour/s means any Indian tours - also referred as 'domestic
tours' carried out within the state of India and World Tours - also referred as
'International Tours' carried out in any foreign - Country organized by Rugved
Tours & Travels Pvt Ltd.
xi. Tour Leader / Assistant' by whatever designation called means
a Person designated by Company to help / guide / assist the guest/s in & or
during India and / or World Tours Organized by Rugved Tours & Travels Pvt
Ltd.
xii. Panoramic View: "Panoramic view" means an
unobstructed and wide view of an extensive area in all directions, an extended
pictorial representation or a cyclorama of a landscape or other scene, often
exhibited a part at a time and made to pass continuously before the spectators.
xiii. Orientation Tour: A sightseeing tour is accompanied by a local
city guide which points out places of interest. Company may make stops
depending upon permission from local authority which may change from season to
season.
xiv. Working days: These are the days between and including Monday
through Friday, and do not include public holidays and weekends.
II. General Explanations:
i. Each provision/term of these Terms and Conditions shall be
severable and if any provision thereof is declared invalid, illegal, or
unenforceable, then remaining provisions nevertheless shall have full force and
effect.
ii. The masculine gender shall also include feminine gender and
vice versa, the singular shall include plural and vice versa and shall include
grammatical variations thereof.
Scope of
Activity:
RUGVED is an organization that
coordinates all the services of the tour to help the guest/s for undertaking
the tour. RUGVED takes utmost care in selecting all the services and/or
Independent Contractors who provide their services, to make our guest/s
comfortable on tour. RUGVED selects various aspects of the tour such as hotel,
restaurant, airline, coach, shipping company etc. and does not have any control
over operating of the same. Though RUGVED takes utmost care of our guest/s;
RUGVED shall not be held responsible for any loss, harm, injury, death, damage
caused by default, omission or act of employees or management of any such
agencies or Independent Contractors. All the guest/s booking and / or
registering for tour organized / proposed to be organized by RUGVED shall read,
understand, and abide by and strictly comply and observe all the terms and
conditions laid down herein or in any / all other publications by RUGVED. We
endeavour to update our guest/s from time to time by sending the guest/s
various tour related instructions through SMS / emails / telephone/ or by any
other mode of communication, solely for convenience of the guest/s. Guest/s
should check mails regularly for updates sent from RUGVED email id –
enquiry@rugvedtours.com / rahulrs@rugvedtours.com / veenas@rugvedtours.com as
well as check SMS sent by RUGVED on their mobile registered with RUGVED.
However, guest/s are advised to visit website www.rugvedtours.com /
www.rugvedtours.in to keep yourself updated with the Terms and Conditions, as
RUGVED reserves right to change the Terms and Conditions at any time.
Booking:
i) Guest(s)
signature on the tour Booking / Registration form:
Guest/s signature on the tour
Booking / Registration form and/or payment of the initial registration amount
whichever earlier shall mean acceptance by the guest/s in totality of the Terms
and Conditions contained herein. Affixing signature of one or more guest/s if
the group includes large number of guest/s on the 'Booking / Registration
form', shall be deemed to mean that the guest/s other than signatories have
duly authorized the signing guest/s and all the guest/s for whom the Booking /
Registration was made shall be deemed to have been bound by the terms and
conditions contained herein. Guest/s are requested to sign such forms,
documents, or other tour related papers wherever it is required to sign these
papers by the concerned guest/s only and not by any other person on guest/s'
behalf.
ii) Guest(s)'
intention to participate in the tour:
The payment of initial
registration amount just indicates guest/s' intention of participation in the
tour but does not entitle him to any of the services including travel tickets,
visas, hotel accommodations etc. until the full tour tariff payment has been
received by RUGVED.
Travelers
in need of special assistance:
Special services shall not be
given to any specific person in a group tour. RUGVED, without committing itself
or being held responsible in any way whatsoever, shall make reasonable attempt
to accommodate the special needs of disabled travellers / senior citizens if
informed with required documentations at the time of booking subject to
availability & with cost attached to it. Most transportation services are
not equipped with wheelchair ramps. A qualified companion at the entire cost of
the disabled guest/senior citizen must accompany the guest who may need such
services / assistance as the same are not provided by RUGVED and / or
Independent Contractor to the other guest/s in the Group.
Minimum
booking of the tour:
The Tour shall proceed only if
the number of guest/s who have booked the tour exceed 20 and the said booking
of 20 guest/s must be received by RUGVED at least 30 calendar days prior to the
scheduled start of the tour. If the number of guest/s booked for any tour falls
below 20, then tour may be merged with other tour and / or tour may operate
without Company tour Leader on small vehicle or mini coach and on MAP plan
(accommodation with breakfast and dinner) and / or with an additional
surcharge. However, RUGVED may cancel the tour without assigning any reason and
in such an event the guest/s can claim only the amount paid by him after
deducting the taxes & VISA fees if paid by RUGVED to Visa Processing centre
or Consulate. Till the total number of guest/s reaches 20, the booking of the
guest/s shall be strictly provisional. In the event of RUGVED deciding to
cancel the tour, cancellation of tour shall be communicated at least 15
calendar days prior to the date of commencement of tour via any of the
following modes (a) SMS (b) telephone (c) email; as per the information given
by the guest/s or by any person for and on behalf of guest/s at the time of
booking of the tour.
Merger of Tours: Tours are merged
especially when minimum guest criteria are not met by one of the tour or both
the tour and / or tours are departing from different locations. Tours can be
merged partially or fully. In rare cases, Speciality tours may be merged with
Family Tours. RUGVED reserves the right to merge the tours. Seat allotment in
Coach in merged tour shall be followed strictly as per tour booking date.
Health:
Guest/s hereby acknowledges that
all the guest/s who have booked the tour have gone through the itinerary and is
aware about the same and are Medically fit to undertake the said tour. The
Company reserves the right to ask the guest/s to provide written certification
of his medical fitness before departure. The persons who are medically fit to
undertake the said tours only shall join the said tour. The persons who are and
/ or who have suffered from any ailments for which they have taken medical
treatment and/or have gone into check-up and/or hospitalization shall join the
tour at their own risk. In case of any health emergency or health related
issues while touring, the guest/s shall solely be responsible for it and to
make their own arrangements on the tour for medical assistance & other
expenses. Guest/s shall not expect the Tour leader to pay full time attention
and / or to provide any medical treatment. It is possible that the Tour Leader
may be busy in his work for deciding for rest of the group. RUGVED reserves the
right to restrict / modify / amend the tour of such guest/s without assigning
any reasons. and. No refund is applicable in such case.
Guest
with medical ailment:
The guest/s suffering from any
disease at the time of booking / registration is required to provide the MD
doctor's fitness certificate to undertake the tour. For Kailash Mana Sarovar
tour maximum age limit is 60 years or as may be decided by the competent
authority from time to time and for the said tour the medical fitness
certificate of the guest/s is must. In case of death of guest/s, all the
arrangements for transportation of dead body including procuring the death
certificate, post-mortem, repatriation of dead body and all personal
effects/property and insurance claims etc. shall be made by the accompanying
guest/s and/or relative of the deceased. Company shall make all endeavour to
extend any help but cannot guarantee the same. The entire expenses shall be
borne by the accompanying guest/s or their relatives. RUGVED or any tour leader
shall not be responsible for the same. If any of the relatives want to visit
the country where the guest/s has passed away all the necessary arrangement
shall be made by the said relatives only.
Persons
other than those booked:
Persons, friends, or relatives of
the guest/s, who have not booked the tour shall not be allowed in hotel rooms,
restaurants, coaches and sightseeing places or for any activity on the tour.
Insurance:
The tour cost may not include
insurance charges unless it is mandatory as per the prevailing rules of the
respective countries. Guest/s are advised and recommended to acquire adequate
Insurance Policy and Overseas Travel Insurance cover as per requirement of
Government of the Country concern to meet expense including medical, legal
hospitalization, accident etc. during the tour. Presently for most of the
European countries, it is mandatory to obtain an Overseas Travel Insurance
policy for the tour. In Europe, Egypt, and Dubai Tours, RUGVED facilitates the
insurance for guest/s up to the age of 59 years and guest needs to pay differential
insurance charges for age exceeding 59 years over and above the tour tariff. It
is obligatory for the guest/s to make full disclosure to Insurance Company of
guest/s’ medical condition that may affect his ability to take up and complete
the full tour. Insurance Company and / or service provider reserves the right
to call for any written certification of guest/s’ medical fitness before
departure. RUGVED is insurance facilitator and is not liable / responsible for
any reason whatsoever, for settlement of insurance claims and it is a matter
solely between the concerned insurance company and the guest/s. Insurance
companies do not insure baggage. Guest/s is / are advised not to carry
valuables or money on tour and keep any valuables in cargo baggage. In case of
any unfortunate event while on tour like hospitalization and / or unfortunate
demise, it shall be the sole responsibility of the guest/s and / or relative of
the hospitalized person/deceased to contact and submit the necessary claim to
insurance authorities for further processing of the claim.
Payments
by Guest:
i. Payment:
The registration amount paid at
the time of booking may range between 25-50% and is not refundable and interest
free. The advance booking amount is Tour Cost in foreign currency need to be
paid before processing of VISA. Balance payments by the guest/s shall be made
at the time of booking or 45 days before departure whichever is earlier. The
bookings shall be processed by RUGVED only after the registration amount is
paid in full. In case of billing errors, Company reserves the right to
re-invoice. Guest must pay INR.300/- (Rupees Three Hundred Only) for each
instrument in case cheque dishonoured by the bank. RUGVED reserves the right to
take necessary legal action in respect of dishonoured cheques as may be
advised.
ii. Travel Loans:
Company welcomes the loan
facilities granted by the banks to the eligible guest/s for any of the tour if
it fulfils the payment conditions of the tour laid down by RUGVED. RUGVED
is however not responsible / liable for grant / rejection / refund / repayment
etc. of such loan facilities. RUGVED also facilitates Travel Loan facility
through its financial partner “SANKASHâ€, however loan approval and rejection
completely depend on the guest’s profile and RUGVED is not responsible for any
rejection of loan applications.
iii. Tour Tariff:
The tariff of the tour quotation
is calculated as per the rates prevailing at the time of quoting it. Total tour
tariff should be paid 45 days before tour departure or due date mention on
invoice whichever is earlier. Interest @ the rate of 18% p.a. on daily basis
will be charge on delay payment. RUGVED reserves the right to change the tariff
in the event of modification / alteration / change / variation in the said
rates before the date of departure. Any such increase in the tour tariff,
accordingly, must be paid in full by the guest/s before tour departure. Any
increase in tour tariff during the tour must be paid in full by the guest/s on
tour. Tours start at the first destination mentioned in Itinerary unless tours
departing by Air. All tour tariffs are exclusive of all taxes applicable from
time to time. Guest hereby unconditionally accepts that the prices, set of
services and inclusions may vary on product to product or departure to
departure level and the same shall not be considered for any kind of comparison
universally. Tour tariff mentioned in our Brochure/ World Show Case / website /
Mobile App are at the time of publication & subject to change.
iv. Discounts / Benefits:
Early booking of tour makes the
guest/s eligible for the benefit or discount as declared by RUGVED which are
valid for limited number of seats, limited period, specific tour dates and
varies from tour to tour, region to region and country to country, guest to
guest and age of the guest. The agreed amount of discount is subject to timely
payments by guest/s i.e., minimum 45 days prior to the tour departure date.
Accordingly, RUGVED reserves the right to amend, alter, vary, or withdraw any
of the discounts / benefits without prior intimation to the guest/s. To be
eligible for any discounts / benefits guest must pay the full registration
amount at the time of booking itself. Discounts/ benefits are applicable for
guest/s whose age is 2 years and above for World tours and 5 years and above
for Indian tours.
v. Foreign Exchange:
With a view to provide single
window facility to the guest/s, Company is an authorized Money Changer of
Reserve Bank of India to decide for the foreign exchange requirements of the
guest/s. Documentations (A2 form, Passport copy, PAN copy etc) & payments
to avail Foreign Exchange should be as per RBI Regulations. Guests should pay
equivalent INR at the Rate of Exchange prevailing on the day, minimum 45
working days prior to the departure of Tour by Local clearing cheque / Demand
draft / Net transfer in favour of "Rugved Tours & Travels Pvt Ltd -
Forex". to release the foreign exchange. Service charges shall be
applicable for payment through Credit / debit cards and direct deposits of
Foreign Currency with the Company as per Company policy.
vi. Airlines:
Airlines are solely responsible
for overbooking of seats by the Airline, failure to provide meal as required by
the guest/s' choice, meals offered by the airline/quality of meal ,loss of
baggage by the Airline, failure on the part of Airline to accommodate guest/s
despite having confirmed tickets, flight delay, change in date or time, no
permission to board on flight by Airlines, suspension of operation of Airline
etc and no claim of whatsoever nature shall be made by the guest/s against
RUGVED. RUGVED do not provide meals in flight. Allotment of seats are in the
hands of the airline in group booking. Guest is required to bare additional
cost due to delay in flight or cancellation of flight or missed the flight.
Guests are free to book their own tickets & refund will be as per contract
between RUGVED to Airline. Once Air tickets are released as per request of
guest, RUGVED will not be responsible for new booking & guests joining the
group. In case of any increase in Airport Taxes / Airport Development fees
payable to the respective Airport shall be borne and payable by guest/s. All
the booking / cancellation / change of the airline ticket and the travel on
such airline ticket shall be subject to the terms and conditions of respective
airlines. High season surcharge as per the rules of the Airline concerned must
be paid by the guest/s. Any increase in airfare, airport taxes, visa charges,
fuel surcharges after the booking/registration shall have to be paid by the
guest/s. RUGVED shall be only service facilitator in case of all regional air
departure and flight connectivity. Any pre or post program of Guest in personal
nature, shall be the responsibility of Guest only.
vii. Tour tariff other than Ex-Mumbai (World tours):
Tour tariff is based on departure
from Mumbai, India, unless specifically mentioned. Guest/s boarding flights at
places other than Mumbai must pay the entire airfare difference. Any other
additional expenses including airport transfers, hotel stay, meals will be
responsibility of Guest/s
viii. Reimbursement to RUGVED for payment due and payable by the
guest but made on his behalf by RUGVED: Over and above the tour tariff paid by
the guest/s if RUGVED pays any money for and on behalf of the guest/s as per
the requirement under law, force majeure or otherwise, the same shall be
reimbursed by the concerned guest/s to RUGVED forthwith on demand by RUGVED.
ix. Direct payment to bank
account: Guest should inform RUGEVD for any payment made by them to RUGVED’S
bank account through net or payment gateway, within 24 hours with valid proof
of payment-by-payment copy / email. Payment receipt will be issued only after
intimation by the guest to RUGVED.